Having the ability to have more than one device for call summary, as often the techs or support staff are making a majority of the callbacks, but the dvm may still want to have the ability as well. A tiered plan where you pay for a set number of u...
Using the Call Summary feature, anytime an extension is required to be dialed, many users don't even consider the need for a pause, or assume it would be built in. I suggest adding a 4 second pause (2 commas) by default any time an extension is ad...
Change auto-SOAP template so there is a section to record diagnostics results. The easiest way currently (it seems to me) would be to add a new tab headed as DIAGNOSTIC RESULTS into the new customizable SOAP section, in the Objective section. (ie....